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José
Customer service agent
Video currículum
Customer service agent
Basically Provide information from there online order such as tracking information verify online purchases open up claims for customer if delivery team damaged property
Contacto
Matehuala, San Luis Potosí, Mexico
Abierto a remoto
Disponible en CazVid
Competencias
Customer SupportAdvanced
Managed customer inquiries, order verifications, and claims processing efficiently
Communication SkillsAdvanced
Effectively interacted with customers through outbound and inbound calls, tailored to campaign needs
Upselling and RetentionIntermediate
Implemented upselling techniques and customer retention strategies during support calls
MultitaskingIntermediate
Balanced handling multiple responsibilities such as information verification and claim processing
Resumen
Experienced in online order support, customer retention, and call handling with over seven years in the field.
Logros Clave
- Provided comprehensive support for online order inquiries, including tracking and claims
- Handled both inbound and outbound calls, adapting to campaign-specific requirements
- Accumulated over seven years of experience, demonstrating role stability and expertise
Habilidades
Customer SupportCommunication SkillsUpselling and RetentionMultitasking
Publicado en CazVid - 3 jul 2025