Versatile professional with extensive experience in sales training, dispatch operations, and team leadership across logistics and customer service sectors.
Provided training and coaching to sales agents, improving their performance and customer interactions.
Managed dispatch operations, booked loads, coordinated logistics, and supported carriers to optimize revenue.
Handled customer interactions, resolved concerns, and retained clients through quality service.
Motivated and mentored agents and teams to achieve individual and collective goals.
Inversiones Mia Y Leah S de RL
Helped train agents on sales techniques., Assisted agents with productivity and set monthly goal with both projects Dispatch and Sales., Motivated and Coached agent and reach out the monthly goal doing Side by Side and coaching agents on Performance.
GNS Logistics LLC
Full Dispatch service and team manager., Work with carries to book loads and help with the logistics with trucks in the USA., Help Carriers with the Factoring charges and upload information to get paid as well look for the best loads in the market., Work with the agents that work with us and help...
Padilla’s Logistics
Helped train agents on sales techniques., Assisted agents with productivity and set monthly goal with both projects Dispatch and Sales., Motivated and Coached agent and reach out the monthly goal doing Side by Side and coaching agents on Performance.
KM² SOLUTIONS
High School Diploma
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Utilized excellent communication abilities to facilitate training, coaching, and customer interactions.
Helped train agents on sales techniques., Assisted agents with supervisor call and give out MTD numbers., Motivated and Coached agent and reach out the monthly goal doing Side by Side and coaching agents on Performance.
KM² SOLUTIONS
Helped train agents on sales techniques and call flow., Assisted agents with increasing sales through coaching and side by sides., Provided guidance to agents on how to overcome customers frustrations and move on to provide excellent customer service., Motivated and Coached bottom performing agents...
KM² SOLUTIONS
Provided customers with excellent customer service leading to sales opportunities., Surpassed video sales numerous times., Resolved customers concern on first call leading to retaining customers.
KM² SOLUTIONS
Exceeded collections goal monthly., Collected car loan payments., Helped guide other agents through difficult scenarios.
Cox Media
Denver Post
Disney Cruise Line
Experience on Team work., Customer service., Helped guide others through difficult scenarios.