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J

Jose

Educator and Support Specialist with 10+ years in Language and Technical Support

Contacto

Guatemala City, Guatemala, Guatemala
Abierto a remoto
Disponible en CazVid
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Competencias

Customer ServiceExpert

Delivered high-quality support and assistance to clients across various roles, ensuring satisfaction.

Language InstructionAdvanced

Designed and conducted English language training sessions for diverse learners, improving communication skills.

Technical SupportAdvanced

Provided troubleshooting and technical assistance, resolving client issues for telecommunications and other clients.

Logistics CoordinationIntermediate

Coordinated international freight logistics, managing schedules, rates, and client relations.

Culinary SkillsIntermediate

Supervised food preparation and maintained standards in a cruise ship kitchen environment.

Educacion

INTERNATIONAL CUISINE
INTECAP
Completed 2013
PROFESSIONAL GRILLER
INTECAP
2012
BAKER
INTECAP
2013

Idiomas

SPANISH
ENGLISH

Resumen

Experienced educator and technical support specialist with a strong background in language training, customer service, logistics, and culinary arts. Skilled in designing engaging lessons, resolving complex issues, and coordinating international logistics. Committed to delivering excellence and...

Logros Clave

  • Taught industrial arts and technical skills to high school students, developing engaging curriculum.
  • Provided technical support and troubleshooting for clients, resolving complex issues efficiently.
  • Trained students in English communication, designing lessons to improve fluency and confidence.

Experiencia

INDUSTRIAL ARTS TEACHER

COLEGIO EXPERIMENTAL LA ASUNCIÓN
JANUARY 2017 - DECEMBER 2019

TAUGHT INDUSTRIAL ARTS AND TECHNICAL SKILLS TO HIGH SCHOOL STUDENTS., DEVELOPED CREATIVE LESSON PLANS AND FOSTERED A HANDS-ON LEARNING ENVIRONMENT.

TECHNICAL SUPPORT REPRESENTATIVE

TELUS INTERNATIONAL
DECEMBER 2019 - DECEMBER 2021

PROVIDED TECHNICAL ASSISTANCE AND TROUBLESHOOTING FOR CLIENTS., DELIVERED EXCELLENT CUSTOMER SERVICE WHILE RESOLVING COMPLEX ISSUES.

APPOINTMENT SETTER & SALES SPECIALIST

CLICK A TEAM
JANUARY 2022 - FEBRUARY 2022

SCHEDULED APPOINTMENTS AND MANAGED CLIENT OUTREACH FOR SALES CAMPAIGNS., MAINTAINED ACCURATE RECORDS TO SUPPORT SALES TARGETS.

ENGLISH COACH

ENGLISH 4 CALL CENTERS
JULY 2022 - MARCH 2023

TRAINED STUDENTS IN ENGLISH COMMUNICATION FOR CUSTOMER SERVICE ROLES., DESIGNED LESSONS TO IMPROVE FLUENCY, PRONUNCIATION, AND CONFIDENCE.

FREIGHT BROKER

INTERNATIONAL HEAVY HAULERS
APRIL 2023 - AUGUST 2023

COORDINATED LOGISTICS FOR HEAVY FREIGHT ACROSS INTERNATIONAL ROUTES., NEGOTIATED RATES AND MANAGED CLIENT RELATIONSHIPS.

TRANSLATOR

UNIVERSAL LANGUAGE
JANUARY 2023 - MAY 2024

TRANSLATED DOCUMENTS AND COMMUNICATIONS BETWEEN ENGLISH AND SPANISH., ENSURED ACCURACY AND CULTURAL SENSITIVITY IN MULTILINGUAL COMMUNICATION.

CHEF DE PARTIE

MSC POESIA
MAY 2024 - JANUARY 2025

PREPARED AND SUPERVISED HIGH-QUALITY DISHES IN A CRUISE SHIP KITCHEN., MAINTAINED CONSISTENCY AND ADHERENCE TO INTERNATIONAL CULINARY STANDARDS.

ENGLISH COACH

DIRECT ENGLISH
OCTOBER 2025 - PRESENT

PROVIDE PERSONALIZED ENGLISH COACHING FOR PROFESSIONALS AND STUDENTS., DESIGN TAILORED LESSONS TO STRENGTHEN FLUENCY AND CONFIDENCE.

RETENTIONS AGENT

GREAT HEALTH WORKS
SEPTEMBER 2025 - PRESENT

MANAGE CUSTOMER RETENTION BY RESOLVING CONCERNS AND ENSURING SATISFACTION., PROVIDE PRODUCT KNOWLEDGE AND SUPPORT TO ENCOURAGE CONTINUED SERVICE USE.

Habilidades

Customer ServiceLanguage InstructionTechnical SupportLogistics CoordinationCulinary Skills
Publicado en CazVid - 17 may 2026
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