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Jose
Customer Support Specialist with diverse technical and communication skills
Contacto
Guatemala City, Guatemala, Guatemala
Disponible en CazVid
Competencias
Customer ServiceAdvanced
Experienced in using Salesforce, Zendesk, and Google Tools to manage customer interactions and support.
Technical SupportIntermediate
Provided basic tech support and troubleshooting for customer issues across various platforms.
Communication & Escalation ManagementAdvanced
Handled escalations and maintained effective communication with customers to resolve their concerns.
Team SupervisionIntermediate
Supervised customer service teams to ensure quality support and operational efficiency.
Educacion
Bachiller
LICEO JAVIER
Licenciatura
GALILEO UNIVERSITY
Idiomas
EnglishC1
SpanishC2 native
Resumen
Dedicated customer service specialist with experience in technical support, team supervision, and complaint resolution within diverse industries.
Logros Clave
- Provided customer support and technical assistance across multiple companies, including TELUS, iROBOT, and SeatGeek.
- Supervised customer service operations as a CSR Supervisor at TELUS.
- Handled billing support and resolution tasks at Inbox Health, demonstrating role progression in customer service.
Experiencia
Customer Support and Resolutions Agent / Basic Tech Support
TELUS INTERNATIONAL; iROBOT
OCTOBER 2022 - APRIL 2023
Customer and Sales Agent / Basic Tech Support
24/7 cx; AIRBNB
APRIL 2023 - AUGUST 2023
Customer Service Agent / Basic Tech Support / CSR Supervisor
TELUS; SeatGeek
FEBRUARY 2024 - MARCH 2025
Patient Billing Support CSR Agent
Inbox Health
MARCH 2025 - Now
Habilidades
Customer ServiceTechnical SupportCommunication & Escalation ManagementTeam Supervision
Publicado en CazVid - 17 may 2026