Jose - Customer Support Specialist with diverse technical and communication skills

Guatemala City, Guatemala, Guatemalaen

Provided customer support and technical assistance across multiple companies, including TELUS, iROBOT, and SeatGeek.

Supervised customer service operations as a CSR Supervisor at TELUS.

Publicado en CazVid

Resumen

Dedicated customer service specialist with experience in technical support, team supervision, and complaint resolution within diverse industries.

Logros Clave

Handled billing support and resolution tasks at Inbox Health, demonstrating role progression in customer service.

Habilidades

Customer ServiceAdvanced

Experienced in using Salesforce, Zendesk, and Google Tools to manage customer interactions and support.

Technical SupportIntermediate

Provided basic tech support and troubleshooting for customer issues across various platforms.

Communication & Escalation ManagementAdvanced

Handled escalations and maintained effective communication with customers to resolve their concerns.

Team SupervisionIntermediate

Supervised customer service teams to ensure quality support and operational efficiency.

Idiomas

English

Experiencia

Customer Support and Resolutions Agent / Basic Tech Support

TELUS INTERNATIONAL; iROBOT

OCTOBER 2022 - APRIL 2023

Customer and Sales Agent / Basic Tech Support

24/7 cx; AIRBNB

APRIL 2023 - AUGUST 2023

Customer Service Agent / Basic Tech Support / CSR Supervisor

TELUS; SeatGeek

FEBRUARY 2024 - MARCH 2025

Patient Billing Support CSR Agent

Inbox Health

MARCH 2025 - Now

Educacion

LICEO JAVIER

Bachiller

GALILEO UNIVERSITY

Licenciatura

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