Dedicated customer service and technical support specialist with over 4 years of experience across legal, IT, and service industries.
Experience in assisting clients, ensuring high satisfaction, and providing professional support.
Provided IT support, troubleshooting issues with computer equipment, servers, and TV services.
Assisted in quality monitoring processes and reporting to ensure service standards.
Generated reports for management to inform support performance and issue resolution.
HQC
Assisted clients in obtaining optimal legal services through an attorney's office., Ensured high satisfaction by providing efficient and empathetic service.
Fujitsu
Provided IT support to internal employees, solving issues with computer equipment and servers., Assisted the support team with quality monitoring and generated reports for management.
Convergys
Delivered technical assistance to clients experiencing issues with their TV services., Ensured accurate problem resolution and customer satisfaction.
ITS
Helped clients troubleshoot phone line issues effectively., Maintained a high level of professionalism and customer care.
High School Diploma
Primary School Certificate
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