Dedicated professional with over a decade of expertise in managing large construction and infrastructure projects, specializing in project delivery, coordination, and stakeholder engagement.
Oversaw planning, execution, and completion of construction projects, managing budgets and timelines.
Coordinated between contractors, clients, and suppliers for infrastructural works and renovations.
Facilitated communication among team members, vendors, and clients to ensure project clarity and alignment.
Managed project budgets, monitored expenses, and optimized resource allocation.
PCS
Perform the critical role of acting as a bridge between the company and its customers., Address customer questions about products, services, policies, and procedures., Provide detailed and accurate information to assist customers effectively., Handle customer complaints, empathizing with their concerns., Offer solutions or escalate issues to a higher level if necessary.
HARD ROCK CAFÉ (INTERNATIONAL)
RESTAURANT OPENING, RECRUIT, TRAINING AND EDUCATE NEW EMPLOYEES, REPORT AND CONTROL LIQUOR COSTS, KPI’S, INVENTORIES AND ORDERS, PROVIDE EXCELLENT CUSTOMER SERVICE AND INFORMATION, FOOD AND BEVERAGE COST CONTROL, MONITORING AND CONTROL OF CORPORATION SPECS, DEPOSITS AND CHECKING ACCOUNTS, ORGANIZE, PLAN AND DEVELOP CATERING AND EVENTS, CONTROL OF THE DAILY OPERATIONS OF THE RESTAURANT
DENNY'S LOS ANGELES CA
ADDITION OF OPEN TABLE AND UBER EAT, MONTHLY SALES UP TO 17%, REPORT AND CONTROL COSTS, INVENTORIES, PROVIDE EXCELLENT CUSTOMER SERVICE, Troubleshooting communication content creation security, EXCELLENT COMMUNICATION AND CUSTOMER SERVICE SKILLS, TRAINING AND DEVELOPMENT, ORGANIZE, PLAN AND DEVELOP CATERING AND EVENTS, CONTROL OF THE DAILY OPERATIONS OF THE RESTAURANT
Degree in Languages in the Information Society
Master in Marketing and Communications
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