Dynamic sales and customer service professional with extensive experience in client relationship management, account coordination, and team leadership. Proven ability to handle high-volume interactions, negotiate contracts, and improve workflow efficiency while maintaining excellent service...
Built and maintained strong client relationships, increasing repeat business and referrals.
Managed multiple client accounts across different roles, ensuring service delivery and client satisfaction.
Supervised collections team and coordinated workflows to improve productivity and compliance.
Negotiated agreements and prepared contracts, ensuring compliance with service terms.
Taskus
Coordinated communication between clients and internal teams to ensure timely service delivery., Managed multiple accounts simultaneously, prioritizing workload to meet deadlines., Built strong client relationships, increasing repeat business and referrals., Documented transactions and maintained...
Baja Call Center
Monitored client requests and allocated resources to meet service needs., Negotiated agreements and coordinated logistics with healthcare professionals and affiliated groups., Researched market trends to anticipate demand and adjust strategies accordingly., Prepared contracts and ensured compliance...
Telvista Call Center
Handled 50+ customer interactions daily, resolving issues promptly and professionally., Followed scripts to maintain call control while adapting to customer needs., De-escalated aggressive behavior by remaining calm and composed under pressure., Updated customer accounts and referred cases to...
CCSI Patenaude & Felix Law Firm
High School Diploma
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Handled complex customer issues professionally, de-escalating conflicts as needed.
Directed a collections team, coordinating workflows to improve productivity by 20%., Monitored and prioritized accounts, setting up payment plans to resolve outstanding balances., Documented and reported collection activities, ensuring compliance with regulations., Collaborated with clients to...
