Jose

MANAGER CUSTOMER SERVICE REP – SIMPLYSAVE

MANAGER DISPUTE / FRAUD CUSTOMER SERVICE – CAPITAL ONE

MANAGER CUSTOMER SERVICE OPS (CRM) PHONE, CHAT, EMAIL, TECHNOLOGY

MANAGER – IT SME SOFTWARE, HARDWARE, APPS, CUSTOMER SERVICE BPO – BIMBO

SEGURIDAD Y BARTENDER

SUPERVISOR Y SALONERO

Sr. Manager Finance – Business Operations and BI Improvement Specialist

Lead strategic initiatives and Improvements across Business Operations, technology to enhance business performance by 70% and have client satisfaction and retention.. Develop and implement business intelligence tools and dashboards by 65% to improve decision-making for leadership and metrics across all business departments.. Manage forecast and Budget analysis and executive presentations, OPEX and headcount responsibilities, P&L analysis, Month End Close activities accuracy Management.

Controller - Sr. Manager Finance, Accounting, Auditing – PM Processes Implementations

Managed accounting operations of 1,700+ processes, overseeing month-end close approvals and management by 45%, treasury Management, and department audit compliance by 80%.. Led enterprise-level implementation projects to improve performance metrics and automate HR/finance workflows and reducing cost by 15% in operational expenses.. Manage forecast and budget, OPEX and headcount responsibility, P&L analysis, and core financial statements.

Sr. Manager Finance, FP&A, Accounting, Sales Ops – Business and BI Data Transition & Reporting Specialist

Managed end-to-end finance data migration and business transition, ensuring compliance with revenue recognition, Forecasting vs Actuals, Financial Planning and Analysis (FP&A) requirements, Budgeting.. Designed business BI dashboards and executive reports for budgeting, forecasting, and financial analysis, improvement by 70%.. Improved reporting efficiency by 40% through process automation and KPI standardization.. Partnered with leadership to align financial insights with corporate strategy.