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Idiomas

Delivered exceptional customer service to individuals contacting the company's call center for support and assistance., Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details., Worked closely with customers to effectively resolve issues and complaints., Checked that each scheduled route was appropriately covered by delivery drivers., Built professional relationships with new customers (carriers) and cultivated existing ones through active listening and intelligent open-ended questioning., Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency., Handled incoming calls and emails from customers regarding issues with deliveries., Created delivery routes and optimized plans for traffic, road conditions, and other factors., Coordinated dispatching of 8 drivers to accomplish daily delivery requirements., Coordinated closely with other departments to facilitate smooth delivery operations., Coordinated driver dispatch to accomplish daily delivery requirements., Provided training and guidance to new dispatchers., Oversaw and enforced compliance with all safety regulations and DOT regulations., Scheduled and dispatched drivers to locations in all 48 states., Monitored and tracked the status of shipments in transit to confirm on-time delivery., Analyzed customer delivery needs and developed tailored delivery solutions., Received new orders, prepared documentation, and assigned personnel., Facilitated communications between customers and field personnel to answer questions or resolve concerns., Scheduled and organized delivery routes., Managed customer accounts and invoicing., Provided customers with information on products and services., Preserved accurate records of dispatched orders, deliveries, and receipts., Monitored vehicle locations to coordinate timely arrivals., Scheduled deliveries and pickups according to customer needs., Communicated with warehouse staff to facilitate proper loading and unloading of orders.

Monitored vehicle locations to coordinate timely arrivals., Scheduled deliveries and pickups according to customer needs., Communicated with warehouse staff to facilitate proper loading and unloading of orders., Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing., Generated documentation and information required for customer shipments.

Sales and Customer Service in communicating and negotiating with customers interested in better gas & electricity service., Had to have superior quality customer service and innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue., Developed and delivered engaging sales presentations to convey product benefits., Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages., Managed customer accounts to secure customer satisfaction and repeat business., Used customer insights to develop innovative sales strategies to increase sales.

Directed day-to-day collections functions., Persistently reached out to customers with extremely past due accounts to recover lost revenue., Maintained a high volume of calls and met the demands of a busy and productive group., Complied with fair debt practices and regulatory guidelines and kept current with changing regulations., Negotiated with account holders to devise repayment plans and minimize collections receivables., Negotiated to collect the balance in full., Managed past-due collection calls, skip tracing, outside collections agency coordination, and litigation activities., Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor., Reached out to approximately [150-180] account holders daily., Trained new collections representatives on collections processes and incentivized team members to achieve production goals., Negotiated re-payment plans by identifying causes of delinquent payments to assist in the recovery of debt and meet realistic timeframes., Promoted to a QA (Quality Assurance) position in which we had to ensure that every single agent followed every single step to achieve optimal and appropriate customer service., Supported the company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork., Fixed identified issues to increase productivity and boost workflows., Created and achieved product quality objectives and met product specifications., Created successful test scripts to manage automated feature testing., Created and gained project approval on project test plans., Mentored and coached team members on QA topics and strategies., Fixed identified issues to improve workflows., Organized and maintained work environment to allow for maximum productivity., Developed reports and materials for key stakeholders related to quality goals, progress, and challenges., Reported progress, test metrics, and results to project stakeholders.

Responded to customer calls and emails to answer questions about products and services., Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction., Informed customers about special promotions and provided detailed information for various products., Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns., Offered advice and assistance to customers, paying attention to special needs or wants., Developed and actualized customer service initiatives to decrease wait times., Answered customer telephone calls promptly to avoid on-hold wait times.

Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority., Oversaw daily monitoring and patrolled buildings, grounds, and work sites., Checked and verified photo identification before granting facility access., Remained calm, assertive, and mindful to think critically and problem-solve during stressful situations., Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises., Patrolled and monitored premises in company vehicles, on bicycles, and foot., Secured premises and personnel by patrolling the property and monitoring surveillance equipment., Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.