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J

Jose

Customer Service Specialist with 5+ years in healthcare and financial sectors

Contacto

Santo Domingo, Nacional, Dominican Republic
Abierto a remoto
Disponible en CazVid
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Competencias

Customer ServiceAdvanced

Delivered customer support across healthcare, lending, and debt settlement industries, ensuring client satisfaction and compliance.

Health Insurance AssistanceAdvanced

Assisted patients with insurance inquiries, explained benefits and claims, and processed authorizations.

Data Entry & DocumentationIntermediate

Managed academic records, performed data entry tasks, and provided administrative support in various roles.

Sales & Account ManagementIntermediate

Achieved sales targets and maintained high performance metrics in customer support and sales positions.

Debt Resolution ProgramsIntermediate

Supported clients through debt settlement programs and explained financial solutions to facilitate resolution.

Educacion

High School Diploma
Instituto Tecnológico Fabio Amable Mota
Completed 2020

Idiomas

EnglishAdvanced Level

Resumen

Dedicated customer service specialist with over five years of experience in healthcare, finance, and administrative roles. Skilled in client support, insurance assistance, data management, and debt resolution, consistently delivering high-quality service across sectors.

Logros Clave

  • Provided insurance assistance at Humana, ensuring compliance and customer satisfaction
  • Handled auto loans and billing issues at Global Lending Services, maintaining account accuracy
  • Guided clients through debt settlement programs, supporting enrollment processes at National Debt Relief

Experiencia

Customer Service Representative

Humana Insurance

Assisted patients with insurance coverage inquiries, Explained benefits and claims, Processed authorizations, Ensured compliance with healthcare policies and customer satisfaction standards

Customer Service Representative

Global Lending Services

Handled auto loan accounts, Explained payment options, Resolved billing issues, Maintained account accuracy

Debt Specialist

National Debt Relief

Guided clients through debt settlement programs, Explained financial solutions, Supported enrollment processes

Records Assistant

Universidad Tecnológica de Santiago (UTESA)
Mar 2021 - Feb 2023

Managed academic records, Performed data entry tasks, Provided administrative support

Sales & Customer Service Representative

Teleperformance

Delivered customer support, Achieved sales targets, Maintained high performance metrics

Habilidades

Customer ServiceHealth Insurance AssistanceData Entry & DocumentationSales & Account ManagementDebt Resolution Programs
Publicado en CazVid - 17 may 2026
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