Experienced customer service professional with over 5 years in call centers, chat support, and remote customer care, adept at multi-channel support and process improvements.
Proficient in using Salesforce, Zendesk, Kustomer, HubSpot, and live chat platforms for efficient customer issue resolution.
Experience managing virtual team communication with Slack, Boost, Google Chat, and documenting processes in Google Workspace and ticketing systems.
Skilled in data entry, account reconciliation, and process optimization, supporting financial and operational activities.
Strong problem-solving, multitasking, empathy, and adaptability, fostering positive customer and team interactions.
Bruntwork
Assisted customers through phone calls and ticketing platforms, providing high-quality service in a remote setting., Managed support tickets, ensuring prompt resolution and proper documentation., Collaborated with global teams to streamline processes and improve customer experience., Adapted to a...
Teleperformance
Provided customer support via inbound calls and chat, ensuring timely resolution of inquiries., Delivered accurate information and solutions while maintaining empathy and professionalism., Handled high-volume interactions daily, consistently meeting KPIs for response time and customer satisfaction.
TaskUs
Delivered multilingual support through inbound calls, emails, and live chat, resolving issues efficiently and maintaining high-quality standards., Assisted with documentation and updated customer records in internal systems for improved tracking and accuracy., Handled 35–40 interactions daily,...
Bachelor’s in Foreign Languages (English & French)
Team Leader Certification
English Course
Technical Bachelor in Commercial Management and Telemarketing
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