Experienced call center professional with over five years in customer service, tech support, and sales, bilingual in English and Spanish.
Provided support and assistance to customers, ensuring satisfaction and issue resolution.
Troubleshot technical problems for clients, escalating issues when necessary.
Engaged in sales activities, promoting products and services to potential customers.
Communicated effectively in two languages, facilitating diverse customer interactions.
Managed multiple roles within call centers, demonstrating adaptability and industry expertise.