Josseling - Customer Service & Partner Success Specialist with diverse administrative and client engagement experience

Expertise in resolving customer inquiries, troubleshooting issues, and ensuring positive client experiences.

Skilled in monitoring performance, managing escalations, and supporting process improvements in partner environments.

Proficient in handling scheduling, correspondence, report preparation, and record keeping for organizational efficiency.

Strong verbal and written communication skills demonstrated through customer and partner interactions.

Answer customer calls. Resolve billing or payment issues. Troubleshoot online banking or mobile app access. Update customer information

Monitoring partner performance and transaction quality. Solving operational issues and escalations. Helping launch new partners or countries. communicate with banking/payment partners. Improving customer payout experience

Managing phone calls, emails, and correspondence. Scheduling meetings and maintaining calendars. Preparing reports. Organizing files, records, and documents