Demonstrated experience with Microsoft Office Suite.
Demonstrated experience with Ticketing Systems.
Demonstrated experience with CRM Platforms.
Demonstrated experience with Technical Troubleshooting and Remote Support.
Amazon Web Services (AWS)
Provided billing and account support via phone and email for AWS customers., Assisted customers during critical launches and major support events, ensuring minimal service disruption., Advocated for customers by identifying areas for service improvement and proposing solutions., Managed account recovery processes, adjusted invoices, and guided clients through compromised account remediation., Maintained internal knowledge databases and continuously updated documentation.
Fujitsu
Delivered first-level technical support, resolved incidents, and escalated critical issues appropriately., Updated customer data, maintained accurate service reports, and ensured timely follow-ups., Provided a high level of customer satisfaction by exceeding performance KPIs.
Citi Bank / Sykes Costa Rica
Assisted high-profile customers with balance inquiries, deposits, transfers, and billing-related questions., Handled sensitive financial information while maintaining confidentiality and trust.
Administration with emphasis in Human Resources
High School Diploma
Computer Operator Certificate
Intensive English Course
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Demonstrated experience with Data Verification and Quality Assurance.
Equifax
Verified customer information including payroll details, social security numbers, and home addresses for financial institutions., Provided support for clients applying for bank loans by verifying and delivering critical documentation.
Startek
Resolved customer issues related to internet, phone, and cable service connectivity., Scheduled technician appointments and provided billing information support.
Stream Global Services
Supported customers with troubleshooting internet, cable, and phone service problems., Managed supervisor agendas, handled corporate expenses, and assisted in new hire interviews.
