Dedicated technical support and customer service professional with hands-on experience in troubleshooting, diagnostics, and device replacement processes within the Apple ecosystem. Skilled in problem solving, multitasking, and detailed documentation to enhance customer satisfaction.
Applied technical diagnostic skills across Apple devices and services to identify and resolve issues.
Managed customer inquiries, guided users through processes, and ensured accurate documentation of support cases.
Scheduled appointments and coordinated with retail stores to facilitate device replacements for customers.
Performed remote diagnostics analysis to troubleshoot hardware and software issues effectively.
Concentrix Pavas
Providing troubleshooting for software and device issues across iOS, iPadOS, macOS, WatchOS, and Apple services such as FaceTime, iMessage, Apple Music, and Apple TV+., Analysing diagnostics on the devices remotely., Handling device replacement processes, including appointment scheduling with...
High School Diploma
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