Josué - Marketing Specialist with 5+ years of campaign management

Designed and implemented online marketing campaigns leveraging social media and SEO strategies.

Developed content for blogs, social media, and email marketing to engage target audiences.

Managed multiple marketing projects, coordinating timelines and deliverables across teams.

Analyzed campaign performance metrics to inform future marketing strategies.

Training new hires by delivering comprehensive onboarding sessions on product knowledge, internal systems, and work methodology., Overseeing daily operations and supporting team development., Monitoring schedules, verifying payments, and generating performance reports.

Providing comprehensive technical support, ensuring high customer satisfaction., Investigating and resolving technical issues, managing the issue lifecycle., Collaborating with engineering and support teams., Monitoring and prioritizing tickets, analyzing data to identify trends., Creating and maintaining knowledge base articles for Tier 1 and 2 support.

Supporting the training and development of new hires., Assisting in training sessions, presenting results to clients and managers., Creating and updating training content and materials., Developing job aids to reflect process changes.