Josue - Customer Service & Emergency Response with 10+ years of experience

Applied active listening, problem-solving, and negotiation techniques to resolve customer concerns effectively.

Responded to emergency incidents, managed equipment, and provided fire safety information to communities.

Prepared reports, engaged with customers and community members, and delivered public safety messages.

Optimized team training, organized firefighting equipment, and maintained tools for rapid response.

Confidence, Activ ely listened to cust omers to fully understand requests and addr ess concerns., Optimised team training and staff development., Demonstr ated outstanding product knowledge to achi eve high cust omer satisfaction levels., Achie ved service time and quality targets., Prepar ed range of written communications, documents and repor ts., Thriv ed in fast-paced envir onment with ener gy and enthusiasm., Engaged with cust omers to better understand needs and deliv er excellent service.

Prepar ed timely and accur ate financial repor ting and analysis., Handled 800-900 of inbound calls per day., Handled cust omer concerns and escalated major issues to super visor., Cust omised cust omer experiences to build brand loyalty., Engaged with cust omers to better understand needs and deliv er excellent service., Identified issues, analysed information and provided solutions to problems.

Organised fire caches and positioned equipment for most effectiv e response at emer gency calls, which resulted in quick er action times., Responded to fire and emer gency alarms and evaluated status of emer gent situations to direct company oper ations., Met with community members to provide information on ways to prevent fires and offer fire safety tips., Check ed all equipment, including hoses and breathing masks after fire calls to determine proper functionality., Responded to emer gency incidents and used systematic sear ch and rescue procedur es to locate and evacuate victims safely., Check ed medications and equipment daily to ensur e proper contr ol and inventory., Maintained tools and fire vehicles to ensur e rapid response capability ., Located hydrants and oper ated pumps at proper pressur e to evaluate adequacy of water system and availability of water supply ., Handled routine cust odial checks on oxygen breathing, resuscitation and appar atus equipment for preventativ e maintenance.