Joyce

Technical Support of Telecommunication/ TSTT

Providing users with technical support for radio, fiber, microwave, and other telecommunication equipment.. Troubleshooting, maintenance, installation, and overall supervision of data and telecom equipment.. Supporting telephony hardware and applications, such as analog, ISDN, and SIP, fax, security, modems, video conferencing units, and VoIP.. Planning and implementing all telecommunication network movement, additions, and overall changes.

Mortgage operations analyst/GMAC

Analyzing financial and supporting documents on incoming applications consistent with internal and insurer policies.. Sending any Fraud escalation.. Evaluating property values based on appraised market prices and recommending or denying mortgages to clients after examining financial status.

Reservation Agent / Royal Caribbean Cruise's

Handling in-bound telephone calls from travel partners and/or direct guests for providing general information regarding Royal Caribbean pricing and availability, and securing reservations.. Servicing existing bookings and responding to customer inquiries or directing these to the appropriate resource.. Complying with established protocols, procedures and quality assurance standards.. Researching and providing information to accommodate special needs.

Trust and Safety Specialist / LYFT

Scaling, maintaining and optimizing a safe and happy global community of Lyft’s drivers and passengers.. Acting as escalation point for the Critical Response team and Fraud Team.. Identifying potential risks, mediating, and diffusing situations.

Billing Specialist / NATERA

Handling billing questions and processing payments.. Going over medical claims and the patient EOB (explanation of benefits).. Claim reprocessing with the patient and the insurance directly.

Chat buyer support/ ETSY

Providing step and guidance to the buyer on how to open case, cancel orders or to contact seller.. Handling refunds for specific reasons and escalating to different departments depending on the issue.

Appointment Specialist/DGA

Closing appointments for free test drives and finding the perfect vehicle for customers.

Billing Specialist / NATERA (Rehired)

Negotiating billing payment depending on insurance information or self-pay option.. Providing payment options to get the debt paid.

Appointment setter (freelance)

Setting appointments to get finances for a vehicle.

Customer Service (freelance)