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Juan
Technical Support Team Manager with 5+ years in Customer Service & Data Analysis
Contacto
Competencias
Provided technical assistance to customers, resolved escalated issues, and supported live operations.
Managed and motivated teams, tracked KPIs, and supervised compliance to improve team performance.
Utilized SQL and Excel for analyzing support metrics and ensuring data-driven decision making.
Delivered English technical support to Amazon customers, ensuring quality and customer satisfaction.
Applied Python and SQL skills for data analysis and support-related tasks.
Educacion
Idiomas
Resumen
Experienced Team Manager specializing in technical support, customer service, and data analysis across the tech and education sectors. Proven abilities in leading diverse teams, launching new services, and applying technical skills to solve complex problems.
Logros Clave
- Led a team of 20+ staff at Alorica, ensuring high performance and adherence to policies.
- Supported the launch of a new business line at PowerSchool, contributing to operational success from inception.
- Provided tutoring in Physics, Chemistry, and Math, demonstrating versatility and communication skills.
Experiencia
Team Manager
Responsible for providing technical support in English to Amazon customers in the US for a variety of different Products, Provided assistance to all of the support staff on-site, by answering their questions, resolving escalated cases and approving special concessions., Directly responsible for...
Technical Support Engineer
Contributed to the launch of a new LOB for Montevideo, supporting live operations from day one., Providing assistance to the designated technical personnel.