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Juan
Customer Service Supervisor with 1+ year experience in Call Centers
Video resume
deal Closer
1+ year experience as a supervisor/trainer for Teleperformance Colombia and with the Colombian government
Contacto
Bogotá, Bogota D.C., Colombia
Abierto a remoto
Disponible en CazVid
Competencias
Call HandlingAdvanced
Proficient in managing both inbound and outbound calls with a focus on customer satisfaction.
Team SupervisionIntermediate
Supervised and trained team members to improve operational efficiency.
Quality AssuranceIntermediate
Performed quality assurance tasks to uphold service standards in call center operations.
Government CollaborationBeginner
Assisted with updating public directories in coordination with government entities.
Resumen
Experienced in supervising call center teams, managing quality assurance tasks, and collaborating with government agencies to improve service delivery.
Logros Clave
- Supervised and trained staff at Teleperformance Colombia, enhancing team performance.
- Managed Quality Assurance tasks to ensure service standards.
- Collaborated with the Colombian government on magistrate courts' phone directory updates.
Habilidades
Call HandlingTeam SupervisionQuality AssuranceGovernment Collaboration
Publicado en CazVid - 3 jul 2025