Juan

Customer Service Representative

Contacto

Bogotá, Bogota D.C., Colombia

Disponible en CazVid

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Competencias

Bilingual support (English/Spanish) for telecommunications service users.

Experiencia demostrada en Bilingual support (English/Spanish) for telecommunications service users..

Handling and resolution of technical and billing issues.

Experiencia demostrada en Handling and resolution of technical and billing issues..

Use of Python, VBA, and Excel to support administrative tasks and reporting.

Experiencia demostrada en Use of Python, VBA, and Excel to support administrative tasks and reporting..

Educación

High School Diploma

General Gustavo Rojas Pinilla School

Idiomas

EnglishBilingual

SpanishBilingual

Resumen

Perfil profesional

Experiencia

Customer Service Representative

Teleperformance

Nov 2024 - Presente

Provide customer support for telecommunications services in English.. Handle inquiries, resolve technical and billing issues, and manage complaints using CRM platforms

Technical Support Specialist

Konecta

Ene 2024 - Nov 2024

Delivered technical support for internet, phone, and TV services.. Diagnosed and resolved service issues, ensuring service continuity.

Electronic Billing & Inventory Management

Servifremat S.A.S

Ene 2021 - Dic 2023

Managed electronic billing and inventory control.. Used Excel and VBA to streamline administrative processes and improve data organization.

Habilidades

Bilingual support (English/Spanish) for telecommunications service users.Handling and resolution of technical and billing issues.Use of Python, VBA, and Excel to support administrative tasks and reporting.

Publicado en CazVid - 3 oct 2026

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