Versatile professional with over a decade of experience in customer service, logistics, team leadership, and business development, fluent in English and Spanish, with a proven ability to manage client relationships and coordinate complex processes.
Handled customer inquiries, provided technical support, and offered solutions across multiple roles.
Built client relationships, proposed strategies, and identified potential business opportunities.
Trained and supervised teams, implemented procedures, and managed performance metrics.
Coordinated cargo movements, liaised with suppliers, and managed logistics processes.
STAFFING ABROAD/LENDING USA
Explain the business model to clients for a subsequent business relationship, Create new speeches to be able to explain the business model to clients., To train new team members., Provide good customer service during the call., Propose strategies based on call statistics to improve monthly goals., Explain to the customer we can consolidate credit cards and monthly payment. Besides we can help you reducing the total amount you owe between them.
INCALL COLOMBIA O GLT
Quote international cargo movements with current and new clients, Coordinate cargo movements according to customer requirements and follow up accordingly., Make a database of possible potential clients, Permanent contact with suppliers, Get the cargo suppliers and to carry out the movement through outsourcing, Look for potential business with old and new clients
TELEPERFORMANCE
Helping in the formulation of objectives for specific people and for my team, Hiring and training new employees, Respond to employee questions and provide information plus feedback, Anticipating referrals and take calls when its necessary, Streamline procedures and keep staff motivated, Measure performance with key metrics like call avoidance, call waiting, etc., Guiding the team with procedures required by the campain, Creating action plan according metrics, Identify and analyze Fish Bones to be able to find the origin of the errors and be able to solve them using the SMART GOALS technique., Assuring compliance with policies related to attendance, established procedures, etc., Keep superiors informed of issues and problems, Management of office automation tools, Prepare performance reports per agent, Supporting the team with product knowledge, Monitor calls and carry out the respective follow-up coaching, Guiding the team in management processes, Create strategies based on metrics, Identify and analyze Fish Bones to be able to find the origin of the errors and be able to solve them using the SMART GOALS technique., Customer service provider, Offer solutions to different situations witch clients are having, Attend to the client in the requirements that arise, always optimizing time, Promote safe and healthy work practices according to institutional regulations and current legal regulations., Handling large volumes of incoming calls
Technology in Marketing
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Designed marketing strategies, organized events, and managed client and supplier communications.
INDEPENDENT ENGLISH TEACHER
HIGHEST TOP PRODUCCIONES SAS
Looking for potential providers and sponsors, Company portfolio creation, Event organization and logistics, Permanent contact with suppliers, marketing plan designer, Development and execution of the marketing plan according to client and/or event parameters, Design and execution of advertising campaign, Preparation of contingency plan
CONVERGYS
Creation of accounts according to customer requirements, Perform ownership changes, Maintenance of corporate accounts, Provide product information, Offering alternatives or possible solutions
INDEPENDENT FREIGHT FORWARDED AGENT
SITEL
Provide technical support of cell phone activation, technical service, account information, activation of prepaid cards, replacements, Provide accurate information to the client in order to solve concerns, Satisfy customer needs by giving appropriate responses, Optimize the company's resources seeking the common good
INDEPENDENT ENGLISH TEACHER / UNIVERSITY STUDENT
SITEL
Provide customer service, Add new balance to the indicated cell phone, Mobile phone activation, Balance checking
LINFOX
Coordinate the organization of the product (Kelloggs Cereal) into Containers, Keep record of product output, Set up plan schedule of activities according to the requirement of the previous day in order to achieve efficiency and effectiveness in the loading process.
