Juan - Graphic Designer with 5+ years in digital and print media

Utilized extensively for photo editing and digital artwork creation.

Created vector graphics and branding elements for multiple campaigns.

Coordinated projects with teams and clients to ensure timely delivery.

Engaged with clients to understand requirements and present design solutions.

Handled escalated client claims through structured case management, ensuring timely resolutions., Communicated primarily via email and phone with clients from the U.S. and Latin America., Conducted comprehensive document review to evaluate root causes and deliver actionable solutions that optimized decision-making processes and mitigated risks., Developed skills in conflict resolution, case documentation, and high-pressure problem-solving.

Delivered tier-1 customer service and managed financial records and claim assessments., Promoted to LOB position after two months for performance excellence., Reviewed insurance documents, resolved customer emails, and handled back-office documentation.

Managed appointment scheduling, payment tracking, and CRM updates for clients in U.S.-based campaigns., Gained experience in call handling, data verification, and outbound sales coordination.