Juan - Customer Service Representative with 8 years of diverse industry experience

Delivered customer support and problem resolution across various platforms and industries.

Assisted customers with technical inquiries, troubleshooting, and solutions implementation.

Effectively communicated with customers, providing clear and helpful information.

Managed multiple customer interactions simultaneously in fast-paced environments.

Offer customer help with their moving needs., Transfer call to sales team to close the sale., Made 120 outbound calls per day

Front end collections Financial Advisor, Provide Accurate and asserted information about the customer accounts., Receiving a high volume of incoming calls and outbound calls for accounts in between 5 to 29 days past due., Offer courtesy and respect in every call., Provide the most appointed steps to better the accounts status to remove the customer from the department of collections., Soft retention for customer ready to voluntary surrender their vehicles., Skip work process., The gathering of information of either non paying customers and also of the payments to be made., Account information and payment investigation., Directing calls to other departments., Providing a great customer experience in every call.

Customer support for situations related also soft billing., Provide customers with account information and about products the company offers., Create a 2% new sales for every 100 calls.