Experienced professional with over 20 years in the apparel industry, focusing on customer support, technical assistance, and product development to meet client needs.
Provided technical support and developed customer solutions to address their needs.
Participated in developing new products to solve customer problems within the apparel industry.
Managed customer relationships to ensure satisfaction and effective communication.
Provided technical support to clients, troubleshooting issues and offering solutions.
The Common Link
Provided professional services in apparel sourcing, product development, pattern making, and marker making.
ACCESORIOS GLOBALES
Managed all communication and coordination with key international clients across product lifecycles., Ensured raw material and finished product quality, meeting strict standards., Promoted continuous improvement initiatives in QA processes., Achieved 100% on-time delivery performance for client orders.
NEW CREATION SOURCING INC.
Developed new fabrics and garment embellishments to align with fashion trends., Led customer approvals and improved response time by 20%., Managed technical aspects of new product development and production readiness.
The Common Link Inc.
Managed Guatemala-based operations producing knit and woven goods., Oversaw customer support, logistics, and full supply chain operations., Ensured all orders were shipped on time to U.S. warehouses.
Bachelor of Business Administration
Certified Management Program
English as a Second Language
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KORAMSA - DENIMATRIX