Experienced professional specializing in customer service, dispatch, and scheduling with bilingual fluency in English and Spanish.
Delivered troubleshooting, support, and sales support via phone and chat in bilingual settings.
Performed scheduling, estimate processing, and client communications for HVAC and multiple companies.
Provided effective support and information dissemination in both English and Spanish across various roles.
Assisted with sales processes, took orders, and supported customer acquisition efforts.
Nelson's HVAC
I worked on estimates for replacing customers' HVAC units, I took calls and messages from customers and scheduled maintenance or appointments., I reached out to customers to renew their membership and to sell the estimates, I would order the parts needed for repairs
OneStar solutions
I scheduled appointments for various companies, I took calls from the customers (customer service), I reviewed the current jobs
Aventus
Phone and chat customer service agent, I provided troubleshooting steps to customers
BPO Centers
Sales and Customer Service phone agent, I took calls and chats for various companies, Placed orders for customers, Took payments
Bachillerato
Middle school education
Secundaria
Elementary School
Descubre otros profesionales con experiencia similar
Supported electrical projects as an assistant electrician, gaining foundational exposure.
Marketing Storm Leads
Sales and Customer Service phone agent, I set up appointments, Provide customers with the information they needed
Alorica
Sales and Customer Service phone agent, Provided Customers with information for the sale, Did outbound calls
Teleperformance
Sales and Customer Service phone agent, I took escalated calls for clients who requested a supervisor, Took payments for Electricity bills, renewed customers contracts
HEASA INGENIERIA Y DESARROLLO DE PROYECTOS ELECTRICOS SA DE CV
Bravelect
Aisa
