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Juan
Logistics Coordinator with 5+ years in international operations
Contacto
Competencias
Handled export logistics, route coordination, and hub management in international settings.
Provided high-quality customer support, achieving high resolution rates and efficient interactions.
Developed scripts and strategies to reduce AHT and improve service delivery.
Served as primary contact for shipments and client interactions, coordinating with multiple teams.
Utilized proprietary CRM systems and automated dialers for client interaction tracking and outbound calls.
Educacion
Idiomas
Resumen
Experienced in managing international logistics, operational coordination, and customer service functions across diverse settings.
Logros Clave
- Managed cross-border logistics route from USA to Guatemala, ensuring operational continuity.
- Led the establishment of temporary operational hubs in the U.S. for deployment purposes.
- Achieved a 95% First Call Resolution rate at ATENTO, exceeding team average.
Experiencia
International Logistics Coordinator (U.S. Deployment)
Traveled to the U.S. to establish and manage temporary operational hubs, personally directing all export logistics to Guatemala., Led the direct, on-site supervision of the reception, consolidation, and loading of high-value assets, including heavy machinery, trucks, and vehicles., Served as the...
Customer Service Representative
Achieved a 95% First Call Resolution rate, which was 5% above the team average, significantly increasing customer satisfaction., Used a proprietary CRM to document over 100 daily client interactions, ensuring accurate objection tracking and improved service continuity.
Customer Service Representative
Operated an automated dialing system to make an average of 200 outbound calls daily, consistently exceeding the team's contact goals., Implemented a problem-solving script that reduced Average Handle Time by 10%, contributing to increased call capacity and team efficiency.