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Juan
Customer Svc Specialist
Video currículum
Customer Svc Specialist
Contacto
Breña, Lima, Perú
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceExpert
Delivered high-quality support as a bilingual customer service agent and supervisor.
Team LeadershipAdvanced
Supervised and coordinated customer service teams to optimize performance and service delivery.
Quality ControlAdvanced
Implemented quality standards and monitored service quality in customer interactions.
Case ManagementAdvanced
Handled diverse customer cases efficiently, ensuring issue resolution and customer satisfaction.
Bilingual CommunicationExpert
Communicated fluently in Spanish and English, supporting diverse customer needs.
Resumen
Experienced bilingual customer service professional with over 10 years in roles including agent, supervisor, and quality control. Skilled in case management, team coordination, and maintaining high service standards.
Logros Clave
- Managed customer cases effectively across multiple roles including agent, supervisor, and coordinator.
- Led quality control initiatives to ensure high service standards.
- Gained extensive experience in bilingual customer service environments and team coordination.
Habilidades
Customer ServiceTeam LeadershipQuality ControlCase ManagementBilingual Communication
Publicado en CazVid - 17 may 2026