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Juan
Customer Service and Language Specialist with 10+ years of diverse roles
Contacto
Competencias
Utilized interpersonal skills to deliver positive experiences across diverse roles and industries.
Provided translation and real-time interpretation services, ensuring effective communication in various settings.
Designed and delivered training initiatives to improve team skills and operational procedures.
Built and maintained client relationships, analyzed performance metrics, and supported business growth.
Kept abreast of industry trends to incorporate new techniques into marketing strategies.
Educación
Idiomas
Resumen
Experienced in client relations, language translation, and team training across hospitality, education, and corporate sectors.
Logros Clave
- Developed new walking routes at DON SANTIAHO HOSTEL, increasing client diversity and offerings.
- Trained new hires in multiple roles including tour guiding and customer service, enhancing team performance.
- Managed reservations and facilitated positive guest interactions on Celebrity Cruises, improving guest experience.
Experiencia
Tour Guide
Maintained accurate records of daily tour attendance, expenses, and revenues for accurate reporting to management team members., Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently., Developed new walking routes that highlighted lesser-known points of interest, diversifying the company's offerings and attracting a wider range of clientele.
English teacher
Planned dynamic lessons to increase student comprehension of books and literary concepts., Designed and facilitated group projects to foster teamwork and problem-solving skills.
Host
Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit., Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
English teacher/ Translator and Enterpreter
Collaborated with fellow translators to ensure consistency in language usage and style across all documents., Adapted to ever-changing client needs and project requirements, demonstrating flexibility and a commitment to excellence in all translation work., Provided real-time interpretation services during conferences, contributing to seamless communication between speakers and attendees.
Account Manager
Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities., Established clear communication channels between clients and internal teams, ensuring seamless project execution., Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Account manager
Contributed to team objectives in fast-paced environment., Monitored service after sale and implemented quick and effective problem resolutions., Trained new employees on customer service and the operation.
Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement., Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks., Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
Appointment setting
Proactively engaged with potential clients through various outreach channels, including phone, email, to initiate conversations and promote services, resulting in a pipeline of qualified leads., Text and email following up.