Juan - Service Delivery Manager

Experiencia demostrada en Service Level Agreements (SLAs).

Experiencia demostrada en Customer Relationship Management.

Experiencia demostrada en Operational Performance Monitoring.

Experiencia demostrada en Proposal Development.

Experiencia demostrada en Team Coordination.

Managed a portfolio of enterprise customers, acting as the primary point of contact between clients and technical teams to ensure contracted IT services were delivered according to business commitments, operational objectives, and service level agreements (SLAs).

Led the development of complex service proposals for enterprise customers by coordinating a team of technical IT experts, operational leaders, solution architects, and business stakeholders to deliver competitive managed service solutions aligned with customer requirements.

Partnered with enterprise customers to evaluate document management and operational environments, identifying opportunities to improve efficiency, reduce operational costs, and optimize technology investments.