Experienced logistics coordinator and operations executive specializing in international freight, process optimization, and team training. Proven ability to manage large shipment volumes with high customer satisfaction.
Expertise in managing end-to-end international logistics operations across multiple transportation modes.
Consistently maintains high customer satisfaction through efficient coordination and communication.
Skilled in onboarding and training team members to enhance operational efficiency.
Implemented new vendor inquiry processes, reducing response times and increasing efficiency.
Trading Solutions
Hand the full cycle of international logistics operations, including air, ocean, and ground transportation for both import and export cargo in Latin America and global destinations., Coordinated over 100 monthly ground shipments across the U.S., achieving 98% on-time delivery and reducing service delays by 20%., Lead end-to-end international shipments (air, ocean, and land), ensuring 100% documentation compliance and contributing to a 15% cost reduction in logistics fees., Improved vendor coordination efficiency, resolving operational incidents within 24 hours in 90% of cases., Increased client retention by 25% by improving communication workflows with shippers and forwarders and providing an exceptional customer service., Optimized freight routing and vendor selection, cutting transport costs by 15% within the first quarter., Delivered high-volume operations tight deadlines, achieving a 95% satisfaction rate from internal stakeholders.
Lean Solutions Group
Coordinated over 200 monthly shipments for U.S. customers, maintaining a 97% customer satisfaction rate., Trained 10+ new team members on import/export operations and TMS usage, reducing onboarding time by 40%., Maintained direct communication with clients and suppliers, resolving operational issues., Developed and implemented process improvements to streamline import operations., Monitored shipment statuses, ensuring timely deliveries and updates to stakeholders., Supported billing and export teams by providing accurate tariff and routing information, reducing invoice disputes by 20%., Ensuring timely pick-up & delivery of shipments, Assist Team Lead in obtaining Proof of Delivery & Carrier Bill from partner Carriers, Review booking information verifying accurate pick-up/delivery information and achievable., Outstanding organizational & time management skills, Meet Customer requirements at every stage of a transaction (dispatching, track & tracing, updating TMS), Supported export, accounting, and operations teams with key insights on tariffs and logistics costs.
Master
Bachelors
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Solvo Global
Processed and verified invoices for 1,000 vendors, ensuring compliance with policies by creating Payment Requests., Implemented new vendor inquiry process, reducing response times by 50% and increasing supplier satisfaction., Reviewed and analyzed invoice data, ensuring accurate entry into Beanworks software., Assist accounting supervisors in improving payment cycles and resolving operational issues., Scheduled payments according to payment terms and due dates,, Supported month-end closing activities by providing accurate reporting and documentation., Supported GL and Payroll teams during month-end close, ensuring deadlines were met 100% of the time.
