Experienced supervisor with over 5 years in customer service, team management, and small business operations. Skilled in process optimization, training, and technical tasks, with a strong focus on client satisfaction and operational excellence.
Handled customer interactions, resolved escalations, and maintained high service standards.
Led, trained, and mentored teams in contact centers and hospitality environments to meet KPIs.
Developed strategies to enhance operational performance and efficiency.
Operated and maintained power tools, diagnosed mechanical issues, and supported repair tasks at Viking Yacht.
Utilized Excel, PowerPoint, and Word for reporting, documentation, and presentation purposes.
Inktel BPO Services
Manage a team of customer service agents, ensuring high-quality customer interactions., Oversee escalations and ensure timely resolutions while maintaining client satisfaction., Develop and implement strategies to enhance performance and efficiency., Train, coach, and mentor team members to improve...
Viking Yacht
Operated and maintained power tools and precision instruments., Diagnosed and repaired mechanical components to meet specifications., Followed strict safety protocols and company compliance standards., Supported maintenance teams in troubleshooting and repair tasks.
High School Diploma
Hospitality Technician
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