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Juan
Logistics and Customer Service Specialist with 5+ years of operational expertise
Contacto
Competencias
Managed import/export operations and staff organization in a logistics environment.
Provided technical support and developed customer retention strategies, handling diverse customer issues.
Performed data analysis, schedule management, and administrative duties to support operational efficiency.
Processed payments, reconciled invoices, and managed data entry using tools like UAS and QuickBooks.
Oversaw supply chain activities and internal operations to ensure effective organizational functioning.
Educación
Idiomas
Resumen
Logistics and customer service professional with diverse experience in import/export supervision, technical support, and operational management. Skilled at handling complex tasks with a focus on efficiency and customer satisfaction.
Logros Clave
- Supervised import/export processes and logistics support at Tittanium Products S. A.
- Handled technical troubleshooting and customer assistance at Onelink/Webhelp BPO
- Developed customer retention strategies and monitored related KPIs at Teleperformance
Experiencia
Logistic and Operational Chief
Supervised Import/export of raw materials for construction., Logistic support, entrance/exit schedule of the supplies., In charged of the staff organization and tasks delegation.
Technical Support-Customer Service
Provided assistance for technical problems, troubleshooting, handled a broad range of technical complications such as connection issues.
Retention Agent-Customer Service
Developed strategies to retain customers., Measuring key performance metrics related to retention efforts and loyalty.
Billing Associate
Responsible for payments processing, invoices reconciliation for auditing purposes, entry and review of data provided by customers and managing accountability systems as UAS and Quickbooks.
Executive Assistant
Calendar management, supply chain oversight, data analysis, administrative, operational, and strategic tasks to ensure operations inside the company.