Logistics and customer service professional with diverse experience in import/export supervision, technical support, and operational management. Skilled at handling complex tasks with a focus on efficiency and customer satisfaction.
Managed import/export operations and staff organization in a logistics environment.
Provided technical support and developed customer retention strategies, handling diverse customer issues.
Performed data analysis, schedule management, and administrative duties to support operational efficiency.
Processed payments, reconciled invoices, and managed data entry using tools like UAS and QuickBooks.
Tittanium Products S. A.
Supervised Import/export of raw materials for construction., Logistic support, entrance/exit schedule of the supplies., In charged of the staff organization and tasks delegation.
Onelink/ Webhelp BPO
Provided assistance for technical problems, troubleshooting, handled a broad range of technical complications such as connection issues.
Teleperformance S. A. S
Developed strategies to retain customers., Measuring key performance metrics related to retention efforts and loyalty.
Commercial Trailer Leasing
Responsible for payments processing, invoices reconciliation for auditing purposes, entry and review of data provided by customers and managing accountability systems as UAS and Quickbooks.
Metallurgical Engineer
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