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Ibagué,Tolima Department,Colombiaen

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Habilidades

HTMLIntermediate

Demonstrated experience with HTML.

CSSIntermediate

Demonstrated experience with CSS.

JavaScriptIntermediate

Demonstrated experience with JavaScript.

JavaIntermediate

Demonstrated experience with Java.

PythonIntermediate

Experiencia

QA Manual – Freelance

uTest

Jul 2024 - Jan 2025

Designed and executed manual test cases to validate features in web and mobile applications., Identified, documented, and tracked bugs using tools such as Jira., Collaborated directly with developers to ensure functional requirements were properly met.

Bilingual Customer Service Representative

Teleperformance

Feb 2023 - Feb 2025

Provided customer support through email, chat, and phone., Resolved inquiries related to products, orders, and account issues., Developed strong communication and problem-solving skills.

Technical Support Intern

Judicial Branch of Colombia

Dec 2023 - May 2024

Provided technical support to judges and judicial staff for hardware and software issues., Resolved connectivity problems, performed software updates, and assisted with office tools., Gained experience in real user environments and identified technical issues.