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Juan
Freight Dispatcher with 5+ years of logistics and customer service experience
Contacto
Competencias
Managed shipment dispatching, monitoring, and documentation for freight across North America, including cross-border processes.
Provided technical support, billing assistance, and appointment scheduling, ensuring customer satisfaction and effective communication.
Validated operational processes and monitored agent performances to maintain service quality standards.
Worked closely with managers and teams across different departments and locations to optimize service delivery.
Handled documentation review, data entry, and email management across multiple roles ensuring organized workflows.
Educacion
Idiomas
Resumen
Experienced professional specialized in freight dispatch, quality assurance, and customer support across logistics, BPO, and healthcare sectors.
Logros Clave
- Coordinated LTL shipments across domestic and cross-border routes in North America at Calop Freight Services.
- Validated transfer processes and monitored agent performance as Quality Assurance Specialist at Prosperar BPO, ensuring high call quality standards.
- Handled multi-channel communication for appointment scheduling, customer inquiries, and billing support across various roles, demonstrating versatility in customer service.
Experiencia
Senior Dispatcher
Coordinated LTL shipments across domestic and cross-border routes in North America., Dispatched loads to approved LTL carriers, ensuring compliance with transit times and service standards., Monitored shipments from pickup through final delivery using TMS and tracking systems., Communicated...
Quality Assurance Specialist
Quality Analyst responsible for validating the transfer process previously handled by agents from four different countries, including Mexico, Colombia, Belize, and the Philippines., Identifying areas for improvement and continuously monitoring each agent’s processes by generating reports on current...
Sales Specialist
Bilingual Agent responsible for handling calls from across the United States, providing clear and effective explanations of portfolio purchase products., Verifying whether potential clients meet the basic requirements to take advantage of financial products, and ensuring a successful transfer of...
Appointment Setter
Reception of new and returning patients to schedule appointments at dental centers in the USA, directing them to the appropriate location and providing all necessary information for their appointments., Managing email communication with the relevant departments to ensure the continuity of patient...
Sales Representative
Trained advisor in international educational exchange agency., Providing the best exchange options to students and graduates around the world, contributing greatly to the company to meet its objectives, stipulating intelligent strategies to always ensure the benefits by managing the closing of...
Customer Service Representative
Customer Service Agent specializing in a semi-bilingual campaign for ALTICE, responsible for handling various tasks through application systems primarily in English., Provided technical support and billing assistance for home and mobile lines for customers based in the U.S, offering both...