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Juan

Medical Interpreter with 5+ years in healthcare and customer service

Video resume

Medical Interpreter with 5+ years in healthcare and customer service
Can you describe a time when you successfully managed multiple dispatch requests? What strategies did you use to prioritize them?

Contacto

León de los Aldama, Guanajuato, Mexico
Abierto a remoto
Disponible en CazVid
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Competencias

Medical InterpretationExpert

Experienced in providing precise medical interpretation for LEP patients and healthcare providers across multiple settings.

Customer ServiceAdvanced

Supported customer needs by resolving issues and managing client interactions in retail, telecom, and service roles.

Technical SupportIntermediate

Provided technical assistance for desktop and peripheral devices, troubleshooting technical issues for users.

Team LeadershipIntermediate

Led scheduling and managed team operations in collections, cashier, and interpretation departments.

Event CoordinationIntermediate

Managed deli store events and scheduling, ensuring smooth operations and team coordination.

Educacion

Turism
Universidad Autonoma De Baja California UABC

Resumen

Experienced interpreter and team leader with a strong background in healthcare, technical support, and retail. Skilled in multitasking, communication, and problem-solving.

Logros Clave

  • Provided accurate medical interpretations, facilitating effective communication between LEP patients and providers at AMN Language Service.
  • Trained in medical terminology and scenarios, supporting medical interpretation over the phone at LLS Language Line Solutions.
  • Led an interpreter team, ensuring seamless communication and understanding in various medical settings.

Experiencia

Specialized Medical Interpreter

AMN Language Service
11/30/2020 - 07/04/2025

Providing great medical interpretation to both the Limited English Proficiency (LEP's) patients and also the Medical Providers., Ensuring that everything was understood from both sides.

Over the Phone Interpreter

LLS Language Line Solutions
10/14/2020

Started as an over the phone interpreter for 911 calls, insurance companies, school districts, and several other roles., Trained in medical terminology and scenarios.

Collections Agent / Team Lead

Muñoz and Associates

Worked in several campaigns like Banamex as a collections agent., Helped make schedules for other agents and took care of difficult clients.

Supervisor in Cashier Department

HOMEDEPOT MEXICO S DE RL DE CV
10/10/2012 - 10/24/2013

Supported and provided solutions to customer problems., Supplied cashiers with change and managed schedules.

1st Level Tech Support Agent / 2nd Level Tech Support

TELETECH SA DE CV
09/07/2004 - 04/08/2011

Provided technical support for desktop and peripherals.

Data Capture

LASON S. A. DE C. V.

Cashier / Floor Assistant

OFFICE DEPOT S. A. DE C. V.

Electronics and Electrical Department Manager

EXPOCASA S. A. DE C. V.

Deli Promoter

ZWANENBERG DE MÉXICO S. A. DE C. V.

In charge of deli store events and scheduling for coworkers.

Habilidades

Medical InterpretationCustomer ServiceTechnical SupportTeam LeadershipEvent Coordination
Publicado en CazVid - 17 may 2026
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