Juan

Monitored in real time home and business security systems throughout the city., Extensive knowledge of radio dialog and etiquette., In constant communication with our private fleet of security vehicles in order to dispatch units to events of assault, robbery, home break ins immediately., Relaying information to city and state police pertaining to criminal activities & suspect location and description., Provided remote technical support for security systems, identifying and troubleshooting network or configuration issues and scheduling field technician follow-ups as needed.

Remote Logistics Coordinator

Managed nationwide freight operations by setting and enforcing strict pickup and delivery schedules., Negotiated directly with brokers in English to secure the highest possible rates per mile for both the company and our drivers, ensuring profitability on every route., Provided real-time support to drivers, troubleshooting any issues that arose on the road to keep deliveries on time., Responsible for up to 10 drivers, remained available around the clock to maintain smooth and efficient operations.

Provided customer support for major U.S. vehicle maintenance companies including NTB, Midas, and Big O Tires., Handled customer damage claims from start to resolution by investigating reports, reviewing vehicle and service histories, and analyzing supporting photos., Collaborated directly with mechanics to determine responsibility and ensure fair and timely reimbursement decisions while maintaining a strong focus on customer satisfaction.

Managed a team of fourteen customer service representatives supporting electricity services for a Houston based energy company., Used internal CRM and billing systems to manage customer accounts, process payments, and set up new services., Worked closely with utility providers like CenterPoint Energy to resolve outages and account issues, ensuring customers’ homes and businesses stayed connected., Promoted and sold home protection plans that safeguarded customers’ properties from power surges following outages.

Project Coordinator

Assisted Mexican DACA recipients in the United States with immigration status regularization through the Advance Parole program, helping them obtain temporary travel permits for humanitarian, educational, or medical purposes., Designed and managed a detailed database of medical service providers throughout Mexico, organizing key information such as specialties, locations, and documentation requirements to streamline the process of creating treatment plans needed for travel applications.