Juan - Data Analyst with 5 years of experience in financial services

Applied statistical techniques and data visualization to derive insights from complex datasets.

Designed queries and optimized database retrievals for reporting purposes.

Created complex spreadsheets, macros, and pivot tables to analyze large datasets.

Coordinated cross-departmental data projects ensuring timely completion.

Mainly supporting drivers through some hard times when delivering a customers order, Monitor and provide quick solutions in case a latency in the operation comes out, Optimizing drivers routes, Inform any issue presented on a delivery.

Dealing with telecommunications companies, Explaining billing inquiries to customers, Conducting discovery questions to offer complementary products.

Address any passenger concern in terms of their trip, Advise documentation required, Book flights either nationally or internationally, Cancel or reschedule flights if needed.