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Juan
Customer Service & Logistics Specialist with bilingual proficiency in diverse sectors
Video resume
Contacto
Competencias
Delivered support and resolutions in hospitality, gaming, and technical support roles, ensuring customer satisfaction.
Coordinated travel arrangements for over 180 people and managed dispatch requests, optimizing communication and efficiency.
Advised clients on warranty plans, tourist packages, and pastry products, focusing on customer needs and upselling.
Led tours, managed hotel operations, and supported gaming customers in English and Spanish, facilitating clear cross-language communication.
Utilized Office tools, Photoshop, Lightroom, and VideoPad for content creation and document management.
Educacion
Idiomas
Resumen
Dedicated professional with experience in customer service, logistics, sales, and support roles across hospitality, gaming, and religious organizations. Skilled in coordinating high-volume activities and providing bilingual assistance in diverse environments.
Logros Clave
- Managed technological supplies and coordinated travel logistics for 180+ individuals at the Church of Jesus Christ of Latter-day Saints – Argentina.
- Provided support and account recovery for gamers at CONCENTRIX, handling technical issues and enhancing gaming experiences.
- Sold pastry products, managed hotel bookings, and advised tourists, demonstrating versatility across sales, hospitality, and customer service roles.
Experiencia
Seller
Sale of pastry products
Bilingual tour guide
Take foreign tourists on a specialized and private tour throughout the city
Tennis caddy
Keep track of the tournaments, matches and championships of the people associated with the club., Maintain tennis courts by properly brushing and sweeping the courts and their surroundings, Accompany teachers and instructors in the respective classes with club members.
Bilingual receptionist
Check in and check out guests at the time of booking., Charge for the mini bars in each room after the reservation is completed., Bill each reservation for its value on the DIAN website., Organize all hotel documents, whether they are certificates, legal authorizations and accommodation contracts.,...
Bilingual Support Advisor
Help customers refund their purchases, Recovering Supercell Player Accounts, Help each player in the gaming experience with errors within the game such as purchases, acquisitions, ETC.
Technology and Residency
Assisting foreign individuals with visa and legalization procedures, coordinating travel for over 180 people every six weeks for training and inductions, managing technological supplies (phones, computers, etc.)
Bilingual Sales Advisor
Selling and advising on home warranty plans in the United States, customer retention through available offers; assisting existing clients with account issues, renewing policies and advising on plan changes