Demonstrated experience with Proactive.
Demonstrated experience with Eager to learn.
Demonstrated experience with Easygoing.
Demonstrated experience with Responsible.
Dynamic Answering Services
Managed escalations from customer service and other departments, Troubleshoot app issues and reported them to IT, Documented recurring issues for process improvements, Account Management, Cleaned and maintained account files, Created and managed user accounts on the app, Coordinated funds distribution with accuracy, Perform weekly, biweekly and monthly KPI’s team review.
Onelink El Salvador
Troubleshooting live port for internet services., Arrangement for technicians visits., Help technicians with the internet diagrams (Box outside the residence property), Assist with internet adjustments (increased or decreased the internet speed), Review pending payments from customers, arrange payments, process payments.
TELUS International
Review user’s profiles and current coverage., Understand their needs., Make an offer for coverage plan base on their needs, Review the contract and get acknowledgment of understanding, Process payment.
Vocational High School Diploma
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Demonstrated experience with Strong team player.
Teleperformance
Help customers scheduling pick-ups., Assist customers tracking packages., Assist users with filing claims for lost packages.
