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Juan
Welcome to CazVid!
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Competencias
Demonstrated experience with Proactive.
Demonstrated experience with Eager to learn.
Demonstrated experience with Easygoing.
Demonstrated experience with Responsible.
Demonstrated experience with Strong team player.
Educacion
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Experiencia
Team Lead, Escalations Support, Account Management
Managed escalations from customer service and other departments, Troubleshoot app issues and reported them to IT, Documented recurring issues for process improvements, Account Management, Cleaned and maintained account files, Created and managed user accounts on the app, Coordinated funds distribution with accuracy, Perform weekly, biweekly and monthly KPI’s team review.
Tech Support Representative // Collections Representative
Troubleshooting live port for internet services., Arrangement for technicians visits., Help technicians with the internet diagrams (Box outside the residence property), Assist with internet adjustments (increased or decreased the internet speed), Review pending payments from customers, arrange payments, process payments.
Renewals Representative // Jr. Supervisor
Review user’s profiles and current coverage., Understand their needs., Make an offer for coverage plan base on their needs, Review the contract and get acknowledgment of understanding, Process payment.
Customer Service Representative
Help customers scheduling pick-ups., Assist customers tracking packages., Assist users with filing claims for lost packages.