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Juan
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Competencias
Demonstrated experience with English.
Demonstrated experience with Customer Service.
Demonstrated experience with Satisfaction.
Demonstrated experience with Efficiency.
Demonstrated experience with Excellence.
Educacion
Idiomas
Experiencia
Sales representative
Sales advisor, expert in home security., Leadership., Lead qualification., CRM and data processing.
Self-Employed Founder & Marketing Manager
Developed and executed social media marketing strategies, increasing engagement and customer inquiries., Managed content creation and advertising campaigns across social media platforms like Facebook, TikTok and Instagram, leading to growth in brand awareness., Implemented targeted sales strategies, convert leads into bookings and driving us to get revenue of our products and services., Provide personalized customer service, ensuring customer satisfaction to keep them in business for servicing and products., Negotiated partnerships with local and global vendors to enhance travel packages.
Supervisor and smart home specialist at Vivint Customer Loyalty Department
Lead a team of a head count of 20 specialist for customer loyalty (retention), achieving a 80% increase in client retention by developing targeted solutions and employing advanced CRM techniques to address consumer needs in smart home technology., CRM, Salesforce proficiency., Sales: top revenue and top performer multiple months at retention., Extensive development in coaching and talent development, demonstrating the ability to follow instructions and achieve goals.