Juan - Customer Service with 5+ years in client support and sales

Provided support through chat, email, and phone, ensuring quality customer interactions.

Handled inbound and outbound sales calls, negotiating deals to meet targets.

Utilized CRM and UI systems to track customer inquiries and streamline processes.

Adapted quickly to new processes and maintained high performance in dynamic environments.

Applied Excel skills for data tracking and reporting in customer service roles.

Delivered customer support through chat, email, and phone channels., Managed CRM and UI systems to track and resolve customer inquiries., Specialized in banking collections and account management., Consistently exceeded performance metrics; awarded Top Performer twice., Adapted quickly to new...

Handled inbound and outbound sales calls., Negotiated with clients and closed deals to meet sales targets., Developed persuasive communication and customer retention strategies.