Juan - Data Analyst with 5 years of experience in the tech industry

Applied statistical methods to interpret data trends and inform business strategies.

Created dashboards and visual reports using tools like Tableau and Power BI.

Queried and manipulated databases to extract relevant data for analysis.

Collaborated with cross-functional teams to gather requirements and deliver insights.

Explain complex travel and booking information to customers, adapting my tone and style depending on their needs., Managing multiple systems and tools at the same time, while staying accurate with data entry and maintaining service quality.

Delivered phone and email support for international customers., Managed back-office operations and ensured issue resolution with high customer satisfaction.

Provided customer assistance across multiple channels including phone and email., Handled product inquiries, returns, deliveries and complaint resolution, meeting key performance metrics.

Conducted outbound calls to promote services and secure sales., Reached sales targets through persuasive communication.