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Juan
Customer Support & Sales with 5+ years in service industries
Contacto
Competencias
Handled English and Spanish customer inquiries across multiple campaigns, resolving issues related to payments, shipping, and product complaints.
Supported medical bookings and patient engagement, consistently meeting monthly goals and training new agents.
Assisted in onboarding and training new staff at Monarchy Marketing, supporting quality standards and role development.
Utilized tools like Google Sheets and Salesforce for tracking production data and customer interactions.
Guided customers through troubleshooting streaming devices and platforms, improving their user experience.
Educacion
Idiomas
Resumen
Experienced in customer service, sales, and team training across healthcare, retail, and agricultural sectors. Skilled in issue resolution, data management, and effective communication in English and Spanish.
Logros Clave
- Promoted from Appointment Setter to Trainer at Monarchy Marketing for role expansion and team support.
- Managed multilingual customer inquiries at Intouchcx, enhancing client satisfaction and issue resolution.
- Supervised agricultural operations and led team communications at ABUCOL, improving workflow and data reporting.
Experiencia
Appointment Setter / Trainer
Handled medical bookings, calling and motivating new patients to attend their first visit and helping attract new patients to the office., Consistently met monthly goals and was later promoted to assist with training, supporting quality standards and helping new agents learn the role.
Customer service representative
Handled English and Spanish calls for US-based customers, demonstrating a strong understanding of US clientele., Worked on campaigns for Weber Grills and The Children’s Place, addressing various customer service issues such as payment discrepancies, shipping and carrier concerns, and product...
Field supervisor
Overseeing agricultural operations, reporting to superiors, and utilizing Google Sheets for production data., Setting up and leading team meetings for effective communication.
Customer Support Representative (Netflix Campaign)
Handling English calls from a global clientele, addressing different issues such as account-related, payment options, and troubleshooting issues with various streaming devices, TVs, iPads, phones, and computers., Provided focused guidance on troubleshooting, ensuring customers received effective...