Juan - Customer Service & Technical Support with 3+ years in Banking and Tech
Bogota, Bogota D.C., Colombiaen
Provided technical support to US and LATAM Apple product users, resolving system issues related to iPads, MacBooks, and iPhones.
Handled fraud-related customer issues at Capital One Bank, removing restrictions or flagging accounts based on fraudulent activity.
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Resumen
Experienced support agent with a background in technical support, fraud prevention, and customer service across tech and banking sectors.
Video Resume
Logros Clave
- Gained diverse experience in customer service, technical support, and fraud prevention across multiple industries and regions.
Habilidades
Customer ServiceAdvanced
Delivered support to Apple and Capital One clients, resolving product and account issues effectively.
Technical SupportIntermediate
Assisted with troubleshooting Apple devices including iPads, MacBooks, and iPhones for US and LATAM customers.
Fraud PreventionIntermediate
Managed fraud-related cases at Capital One, removing restrictions and handling fraud alerts appropriately.
Multilingual CommunicationIntermediate
Provided support in Spanish and English, managing diverse customer inquiries and issues.