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Juan
IT and Data Support Specialist with 5+ years in tech and real estate
Contacto
Competencias
Delivered technical assistance to users via multiple channels, resolving diverse hardware and software issues.
Collected, processed, and interpreted market and sales data to generate reports and insights for decision-making.
Provided effective customer support, guiding users through troubleshooting and ensuring proper documentation.
Managed support tickets and requests related to Microsoft Dynamics 365, assisting users and maintaining system security.
Educacion
Idiomas
Resumen
Dedicated IT professional with over 5 years of experience supporting users, analyzing market data, and managing business systems. Skilled in troubleshooting, data visualization, and system support, ensuring efficient operations.
Logros Clave
- Provided multi-channel technical support at Fujitsu, resolving hardware and software issues.
- Analyzed property market data to identify trends and support investment decisions at Information Evolution.
- Managed Microsoft Dynamics 365 support tickets, ensuring swift resolution and system integrity.
Experiencia
IT Service Desk Agent
Provided technical support and assistance to users via phone, chat, and email., Diagnosing and resolving IT issues., Guiding users through troubleshooting steps., Handling service requests, software and hardware troubleshooting, account management, and ensuring proper documentation.
Data Analyst
Collected, processed, and analyzed property market data to identify trends, assess property values, and support investment decisions., Analyzing sales transactions, rental trends, and market demand., Creating reports and visualizations to assist real estate professionals.
Microsoft Dynamics 365 Technical Support
Managing tickets and requests for Microsoft Dynamics 365., Assisting users with their incidents or requests related to the system, its users or security reasons, ensuring all issues are resolved.