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IT Support Specialist with 8+ years in technical support and system maintenance
Contacto
Competencias
Extensive experience providing tier 2 IT support for hardware, software, and network-related issues
Proficient in installing and maintaining Cisco networking equipment, CCTV, alarms, and related security hardware
Demonstrated ability to address customer inquiries, troubleshoot problems, and ensure client satisfaction
Experienced in installing, configuring, and conducting preventive and corrective maintenance on various systems
Knowledge of Office 365, Microsoft Azure, and web services to support enterprise environments
Educación
Idiomas
Resumen
Dedicated IT professional with over 8 years of experience supporting enterprise hardware, software, and network systems, with a strong focus on security and customer satisfaction.
Logros Clave
- Provided tier 2 technical support across multiple roles, resolving complex IT issues
- Installed, configured, and maintained alarm, CCTV, and Cisco equipment to ensure system security and performance
- Collaborated within Agile teams to troubleshoot and enhance customer support processes
Experiencia
POS Support Center Tier 2 Specialist
Provided tier 2 technical support for POS systems, utilizing knowledge of Office 365, Microsoft Azure, and networking protocols., Collaborated in an Agile team environment to troubleshoot and resolve issues, demonstrating excellent problem-solving skills., Implemented step-by-step technical guidance for users, enhancing customer satisfaction and retention.
Service Desk L2 Analyst
Knowledge on Office 365, Microsoft Azure Cloud Applications, and services., Knowledge on Microsoft products, MS SQL, Exchange, and Apple iOS system., Knowledge of networking protocols and components., Knowledge of Web Applications and clear understanding of the Request Response cycle., Good understanding of web Services, API, and IP based protocols., Excellent problem-solving and communication skills., Great interpersonal skills., Ability to provide step-by-step technical help, both written and verbal., Proficient on Microsoft Office applications: Excel, Word, PowerPoint., Experience working in an Agile team environment.
TIER 2 TECH SUPPORT
Installed software and resolved technical issues., Provided base level IT support to non-technical personnel within the business., Used ticketing systems to manage and process actions taken., Managed call flow and responded to technical support needs of customers., Built and provided basic end-user troubleshooting and desktop support on Windows, and Mac systems., Identified and solved technical issues with a variety of diagnostic tools., Resolved customer issues in a clear, courteous and straightforward manner., Demonstrated professionalism and courtesy with customers at all times., Followed up with clients to ensure optimal customer satisfaction.
Tech support field engineer
Installed and configured Alarm and CCTV equipment, ensuring optimal functionality., Conducted both preventive and corrective maintenance on Alarm and CCTV systems to minimize downtime., Managed the installation and maintenance of Cisco equipment, including Routers and Switches, to enhance network performance., Provided exceptional customer service and support, addressing inquiries and issues promptly.
Tech support field engineer
Installed and configured Alarm and CCTV equipment for optimal functionality., Conducted preventive and corrective maintenance to minimize system downtime., Managed the installation and maintenance of Cisco equipment, including Routers and Switches, to improve network performance.
Tech support security field
Responsible for installing and maintaining security equipment such as Alarms, CCTV, Cisco devices, and computer systems., Provided top-notch customer service, handled warranties, and ensured all systems were running smoothly to meet client needs.
Field Services Engineer
Installed and maintained Alarm, CCTV, and Cisco Equipment., Achieved high customer satisfaction through meticulous follow-up and guarantee management., Provided exceptional customer service to ensure client needs were met.
Field Specialist
Installation and configuration of Alarm and CCTV Equipment., Corrective and Preventive Maintenance of Alarm and CCTV Equipment., Installation of Cisco Equipment, Routers and Switches., Preventive and Corrective Maintenance of Cisco Equipment, Routers and Switches., Preventive and Corrective Maintenance of Computer Equipment (Hardware and Software)., Follow-up of reports and guarantees., Customer service.