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Juan
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Competencias
Demonstrated experience with Team Management.
Demonstrated experience with Coaching.
Demonstrated experience with Bilingual Support.
Demonstrated experience with Problem Solving.
Demonstrated experience with Logistics Coordination.
Educacion
Idiomas
Experiencia
Operations Manager
Lead and manage a team of supervisor., Daily overview of coaching's quality, focusing in outliers management., Monitor key performance indicators (KPIs) and implement strategies to improve efficiency and customer satisfaction., Collaborate with the client to set up monthly goals.
Team Leader (Operations Supervisor)
Lead and manage a team, ensuring performance metrics are met., Oversee daily operations, providing support and coaching to agents., Monitor key performance indicators (KPIs) and implement strategies to improve efficiency and customer satisfaction., Collaborate with upper management to streamline processes and enhance team productivity.
Customer Service Representative
Provided high-quality customer support, demonstrating strong problem-solving and communication skills., Consistently exceeded performance targets and customer satisfaction metrics., Showed leadership potential by assisting colleagues and contributing to process improvements., Earned a promotion to Team Leader due to outstanding dedication and results.
Customer Service Representative
Provided bilingual customer support for a major wholesale club on the East Coast, USA., Handled customer inquiries, resolving issues effectively and ensuring customer satisfaction., Maintained high service quality and adherence to company policies.
Customer Service Representative
Delivered bilingual customer service for a resume service company., Assisted customers with inquiries and order processing, ensuring a seamless experience., Met and exceeded performance targets.
Dispatcher Leader
Managed a team of dispatchers, coordinating vehicle pickup and delivery from the USA to Hawaii., Scheduled and optimized transportation logistics to ensure timely deliveries., Communicated with clients and drivers to provide real-time updates and resolve any logistical issues.