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Juan
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Competencias
Demonstrated experience with Problem solving abilities.
Demonstrated experience with Assertive communication skills.
Demonstrated experience with Active listening skills.
Demonstrated experience with Emotional intelligence in the workplace.
Demonstrated experience with Self-motivated.
Educacion
Idiomas
Experiencia
Credit and Collections Senior Account Specialist
Review and assembly of credit application files., Evaluation of application credit records., Collection of customer data such as assets, wages, debts and employment status to complete the information for the loan application., Review and compliance with loan application deadlines., Verification of employment data., Telephone collection of overdue accounts., Worked with three different campaigns along 4 years, ISM Billing, ISM, Loyalty, and now in credit and Collections., Tech support.
Commercial Executive
Lease of Elevation Platforms from 18 to 26 meters, electric and diesel., Renewal, restructuring and refurbishing of Fronton Mexico facilities previous opening., Maintenance service for Jarritos Mexican soda manufacturer with all GAM machines., Renewal and restructuring Mundo E commercial Center., Maintenance of new facilities with electric and diesel equipment.
Senior Account Receivable Specialist
Contacted customer to collect receivables based on queues assigned., Documented customer contact notes., Maintained accurate records for customer payment status., Performed customer account reconciliations., Ensured collections KPIs are met., Assisted B2C Manager in defining improvements and strategies in the collections process., Performed necessary touchpoints with customers/prospective customers., Supported preparation of monthly KPI report and discussed results.
Manager of Customers Success
Management of 27 enterprise accounts with Ring Central Campaign., Elaboration of executive business reviews., Escalation process follow up., Measure of adoption, training and usage by customer., Project Management with technical account managers and account executive with customer.
Chrysler Senior Sales Executive
Senior Sales Executive for new makes Chrysler, Dodge, Ram, Fiat and Hyundai., Sales and purchase of new and used premium cars and vehicles., Control, product promotion, training and coaching the sales force., An increase in new premium car sales reaching 8 units monthly., Manager of CRM assigned by Chrysler de México.
Account Executive
Payroll manager., Corporate Accounts Manager., Personnel Management in the Corporate Accounts area., Client development., New accounts development.
General Manager
Trainer and Coach of Volkswagen premium vehicles sales force., In charge of CRM and Marketing for the car dealer., Initiation and consolidation of financial services and leasing., Design and implementation of Marketing campaigns, short, mid and long term promotion for Volkswagen Mexico., In charge of corporate sales of Crafter vehicles fletes for the pharmaceutical industry., Follow up of AMDA rules and regulations.
Used Car Sales Manager
Sales and purchase of used cars following the dealer’s criteria and Guía Autometrica., Achieved an increase of annual sales in a 25%., Incorporation of three financial services companies for pre-owned cars.
Corporate Sales Executive
Corporate accounts executive., Lease of premium, large family cars and minivans., Customer care in airport and in special spots assigned by the company.