Demonstrated experience with CRM Management.
Demonstrated experience with Financial Analysis.
Demonstrated experience with Time Management.
Demonstrated experience with Strategic Thinking.
Teleperformance
Supervised a team of 17 bilingual agents, conducting weekly individual and group coaching sessions focused on professional development, KPI achievement, and continuous improvement., Coordinated training sessions aligned with service objectives, ensuring compliance with SLAs and bilingual service standards.
Teleperformance
Customer service in English and Spanish via calls and digital channels, with a focus on effective and timely request resolution (FCR)., Consistently meeting key performance indicators (CSAT, AHT, QA) through clear, empathetic, and customer-focused communication.
Concentrix
Customer service in English and Spanish via calls and digital channels, with a focus on effective and timely request resolution (FCR)., Consistently meeting key performance indicators (CSAT, AHT, QA) through clear, empathetic, and customer-focused communication.
Student
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